Our Hours

Business Hours

Our business hours are Monday-Friday from 8:30AM-4:30PM current US Central Time (CST/CDT). We are closed on all major US holidays.

After-Hours and Emergency Services (non-MSA Clients only)

Emergency services and after-hours appointments are available, depending upon availability.  We classify emergencies as times when we are asked to provide services immediately, with less than a 2 hour notice.  We reserve the right to decline any after-hours or emergency work for our non-MSA clients. 

The following surcharges were implemented in June of 2010 in an attempt to preserve the family time of our associates:

  • MSA (Managed Service Agreement) Clients: prioritized scheduling with NO surcharges.
  • Non-MSA Clients: non-prioritized scheduling with the following surcharges:
    • After-Hours Service Surcharge: $50
    • Emergency Service Surcharge: $75