Managed Service Agreements

Our annual agreements for IT Consulting Support (not including Custom Development) offer the following benefits:

Discounted hourly rates– the more hours agreed upon, the lower the rate.
Locked in rates for 1 year, with no local travel charges, no after-hours surcharges, and no emergency surcharges.
Priority scheduling: when scheduling conflicts arise, we prioritize our customers who have annual agreements as much as possible.
Flat hourly rate regardless of complexity. This flat rate locks in all of our services (excluding Hosted Applications setup and rental) at 1 low rate.
Monthly, scheduled maintenance designed to keep your systems running properly. We have a great track record of spotting pending issues and fixing them before they escalate.
Remote support (email, phone, remote connections, etc...).
Interaction with vendors, employees, etc... regarding IT needs or concerns (including meetings, conference calls, consultations, etc...).
Prioritized-scheduling with no after-hours or emergency surcharges.
Monthly billing.